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If you have a complaint or you want to tell us if we have done well, please let us know. You can do this by:
- Phoning 0800 085 4448
- Emailing enquiries@connexionssuffolk.org.uk
- Completing our online Contact Form
- Visiting our Key Contacts page
You might want to complain if you think we have:
- Not listened to you
- Not treated you with respect
- Let you down
- Not given you the right advice or help
- Not treated you fairly
You might want to tell us we've done well if:
- You think you've had a good service
- We've helped you
- Things have got better for you
If you want to complain, we will:
- Take it seriously
- Look into what may have gone wrong and put it right
- Not share information about your complaint without your permission
- Let you know what we have done within five working days
- Let you have someone to help you and speak up for you
If a complaint needs more investigation to find out what went wrong, we will let you know and try to sort it out within three weeks.
If you aren't happy with how we have handled your complaint, you will have the right to appeal.
If you want someone to help you with your complaint, please phone us on 0800 085 4448, and we will help you to find someone.
Go to the Contact Form.
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